One of my least favorite things to do is edit DNS entries of my clients. I know the ops panel of my host, powweb, inside and out. However, I’ve never encountered an ops panel on another host that works as well or is as easy to understand at the one used at powweb.com.
This last week I had to edit one of my client’s DNS entries and had to use ops panels that frankly make no sense. The task seemed simple enough: move the blog to word press. This means remove the old cname entry, create a new one for the new subdomaign, wait for it to propagate, and presto!
But that’s not how it went.
I did what I was supposed to do and was assured by the host company after 4 days of non activity that it must be the holiday that is making it take so long, but I didn’t buy it. I checked on the url, and it turns out it’s not registered with the host company. It was registered separately with Network Solutions and this explained why the DNS did not propagate as expected. Why no one at the hosting company found that this was the problem when I first called I have no idea. It had nothing to do with the 4th of July.
So that’s half the problem solved.
I go to network solution’s website and attempt to create a cname entry. Their admin panel will not allow me to create a cname entry without entering their advanced settings which will redirect my a listings… In short, I can have the subdomain, but my website won’t work. So I call tech support and talk to a fellow who tells me to enter the advanced settings mode and assures me that what I’m doing is right and will propagate in 3 hours or less. It was about 3am at this point so I went to sleep.
When I woke up neither my client’s site nor his blog site were operational. I called tech support to let them know what a great time I was having playing with their admin panel and how much it might be costing my client.
Within a day it was back to normal and we posted a welcome message for the new home of his blog.
Now I just have to acclimate myself to blog marketing and get that process going.
Any comments or links to white papers, FaQs, or cool wordpress sites gladly accepted and appreciated.